Who We Are And What This Policy Covers
Offervoyager is a hospitality and corporate events business operating from Heritage Lanes, 80 Ann Street, Brisbane QLD 4000, Australia. This policy explains how we handle personal information when you visit our website, make a booking, submit an enquiry, or interact with us in any other way. It applies to anyone who contacts us regardless of where they live.
We take privacy seriously because our guests trust us with details that are genuinely personal — where they sleep, what they eat, who they bring, and how they spend their money. We treat that trust as a core part of the service, not an administrative afterthought.
What Information We Collect
The information we hold usually falls into one of the following categories:
- Identification data — your name, date of birth where legally required, and photo identification presented at check-in.
- Contact data — email address, phone number, postal address and any secondary contacts you provide for a group booking.
- Booking data — arrival and departure dates, room or meeting room preferences, guest counts, dietary requirements and special requests.
- Payment data — cardholder name, billing address and transaction history. Full card numbers are held by our payment processor and are not stored on our own systems.
- Technical data — IP address, browser type and pages visited on our website, collected through cookies and analytics tools.
Why We Collect It And What We Do With It
We use your information to confirm and manage your booking, to prepare the suite or meeting room to your requirements, to process payments, and to answer your enquiries. We also use it to send booking confirmations, arrival instructions and, where you have opted in, occasional updates about seasonal offers and new services.
We will never sell your personal information. We share it only with parties who need it to deliver what you have asked for — for example, our payment processor, our chauffeur partner for airport transfers, or a chef engaged for a private dining event. Each of those parties is contracted to use the information only for that specific purpose.
Legal Basis And Compliance
We handle personal information in line with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth). For guests based in the European Economic Area, the United Kingdom or Switzerland, we additionally comply with the General Data Protection Regulation (GDPR) and the UK GDPR where those rules apply to us.
Under GDPR, our legal bases for processing include the performance of a contract (your booking), our legitimate interests in running a hospitality business, your consent (for marketing emails) and compliance with legal obligations such as tax and anti-money-laundering record keeping.
Your Rights And How To Use Them
Depending on where you live, you may have the following rights over the personal information we hold about you:
- Access — request a copy of the personal data we hold about you.
- Correction — ask us to fix information that is wrong or out of date.
- Deletion — ask us to delete information we no longer have a legal reason to keep.
- Restriction and objection — ask us to stop certain types of processing, including direct marketing at any time.
- Portability — request your data in a machine-readable format where the GDPR applies.
- Complaint — lodge a complaint with the Office of the Australian Information Commissioner or, in the EU, your national supervisory authority.
To exercise any of these rights, email us at offevoyager@gmail.com or call +61 7 3835 4621. We aim to respond within thirty days. We may ask for proof of identity before releasing any personal data.
Retention, Security And Contact
We keep booking records for seven years to meet Australian tax and accounting requirements. Marketing consent records are held until you withdraw consent. Website analytics data is retained for twenty-six months.
We protect your information with encryption in transit, access controls, and routine security reviews of the systems that touch guest data. No system is perfect, so if we ever become aware of a breach that affects you, we will notify you and the relevant regulator without undue delay.
If you have any question about this policy or the way we handle your information, write to us at Heritage Lanes, 80 Ann Street, Brisbane QLD 4000, Australia, or email offevoyager@gmail.com.