We have your enquiry, and a real person from the reservations team has already been assigned to it. Expect a written reply within four working hours during Australian Eastern Standard business hours, and by the following morning if you sent your message overnight or over a weekend. Nothing is automated on our end — every message is read by someone who knows the property and can answer your question properly rather than sending back a template paragraph.
No radio silence, no "we'll be in touch" followed by three days of nothing. Here is exactly what our team will do with your message from the moment they open it.
Your enquiry lands on a shared inbox that is monitored by the full reservations team. The first person to open it treats it as their own and replies personally rather than passing it along.
If you mentioned dates or a rough period, we pull the actual calendar for the penthouse or the events floor before replying so the answer we give is based on what is really open rather than a guess.
You will get either a specific written quote or a follow-up question that helps us put one together. We would rather ask twice than quote blind and surprise you later with a number that doesn't match reality.
Most enquiries are fine with an email reply. Some are not — a last-minute booking, a change to an existing reservation, an event that starts tomorrow, or a request from overseas across a difficult time zone. For those there is a phone line, staffed from 7am to 9pm AEST, seven days a week, with overflow to a duty manager outside reservation hours.
If you are already a guest and something has gone wrong with the room or the event, the fastest route is always the reception desk rather than email. Reception is staffed twenty-four hours a day, and the duty manager can resolve almost anything on the floor.
Reservations contact:
+61 7 3835 4621
offervoyager@gmail.com
Heritage Lanes, 80 Ann Street, Brisbane QLD 4000, Australia
The Skyline Penthouse Suite Experience page has the full layout, the three nightly rates and what is included in each package, all written in plain English.
View The SuiteThe Executive Conference & Board Retreat page covers the events floor, the AV setup, catering and the three room-and-catering bundles priced by the room.
View Events FloorEvery rate we charge is published on the pricing page, along with a side-by-side comparison table for both products and a short list of optional add-ons.
See PricingTwelve years of Brisbane hospitality, eleven permanent staff and one deliberately short list of things we do. The whole story is on the about page.
About OffervoyagerTwo pieces from the Offervoyager journal that answer questions we get asked constantly, and a couple of local reads for anyone travelling to Brisbane for the first time.
How the city changed over the last decade, why the shift stuck here rather than somewhere louder, and what that means for the kind of stay you should be expecting when you book in Brisbane.
Read Article
An honest look at what an adults-only venue owes its guests, why responsible service is not about spoiling the mood, and the practical habits that separate a good night out from a problem.
Read Article
Guest check-in happens in the ground-floor lobby of Heritage Lanes, at the reception desk facing the Ann Street entrance. Corporate delegates arriving for an event on level three should mention the room name to reception and they will be directed straight to the lift bank that serves the events floor.
If you are arriving after hours, or if the schedule has shifted suddenly and you need someone to meet you at the entrance, call the reservations line on the way and a member of the team will be ready for you. The building is securely managed, so an unescorted arrival after 10pm is not possible without a staff member on hand.
Six questions that come up most often in the twenty-four hours after someone sends us an enquiry. If yours is not here, the phone line is the fastest way to an answer.
Offervoyager is a strictly adults-only hospitality venue. Every booking, stay and event referenced on this page is available exclusively to guests aged eighteen years or over, and this rule applies across the penthouse, the events floor, the lobby bar and all public areas. We do not operate a gambling facility of our own, and no wagering activity takes place on these premises. Any gaming information referenced elsewhere on this website relates to third-party operators holding their own licences in their own jurisdictions.
Gambling carries real financial and personal risks. Most people who gamble do so without serious harm, and a smaller group run into trouble that can escalate quickly if it is left unaddressed. If gambling is affecting you or someone you know, help is available free and confidential right now. Gambling Help Online can be reached on 1800 858 858, twenty-four hours a day, seven days a week, anywhere in Australia. You do not need to be in crisis to call — asking early is the single most effective thing anyone can do.
Responsible service of alcohol applies across every licensed area of this property. All staff are trained to identify and refuse service to anyone showing signs of intoxication, and the duty manager has full authority to end alcohol service at any time without needing to justify the decision beyond the regulator. Tea, coffee and filtered water are always free and unlimited. Public areas of the building are shared with hotel guests and residents, so please keep conversations at a reasonable volume.
Full licensing details live under legal information, the booking terms that govern every contract sit under terms and conditions, cancellation rules are set out in our refund policy, and the way we handle personal data is explained in our privacy policy. If anything here is unclear, ask us directly and we will answer it in plain English.
We know that reaching out to a hotel or venue is often the least glamorous part of planning a trip or an event, so we do not take it for granted. Your enquiry is being handled by someone who genuinely wants to help, and if we cannot, we will tell you so and point you somewhere that can.